How do I cancel my order?

If it is a Pre-paid order:

• If you wish to cancel an order, please contact us through our Email/Whatsapp and let us know the reason for it.

• We will review the reason for your cancellation request and try to resolve the objective if possible.

• If you still do not wish to continue with your order, we’ll cancel it without any further delay.

• Once the order is cancelled, a confirmation email will be sent to your registered email ID.

How long will it take to process a cancellation request?

Once we receive a cancellation request, it will take a maximum of 24 hours to cancel the order. You will be notified of the same.

If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.

However, if you opt for having the money transferred back to the source of the transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

In case your order has been “Shipped”, we may not be able to take cancellation request.

I want to return a faulty/damaged product, how do I proceed?

Please follow the below-mentioned steps :

• Click clear images of the product showing damages.

• Email or Whatsapp the images to us.

• Explain the exact detail of the damage/defect and the status of the package that you received.

• The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.

• The product can be sent back to us through the same courier.

• Once the product reaches us, we will evaluate your returned product to ensure adherence to our Returns Guidelines and if acceptable we will cancel the order and return the amount.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns, which are:

• If the return request is made outside the specified time frame.

• Items that are returned without original packaging, freebies or accessories.

• If the product is damaged because of use or the product is not in the same condition in which you had received it.

• Defective products which are covered under the manufacturer’s warranty.

• Any consumable item which has been installed or used.

• Products that may/have been tampered or products with missing serial numbers.

How will I get a refund for the order I cancelled or returned?

• Once the resolution is set for a refund, we will soon move ahead with the refund.

• Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.

• You can opt for store credit as well and use the amount for future purchases with us.